Amid questions over the quality of super funds’ engagement with members, AFCA complaints have seen a 32 per cent increase in the last financial year.

Numbers released on Thursday by the authority revealed 6957 superannuation-related complaints were made in FY23 compared to 5286 in FY22.

The increase comes as there is a growing expectation funds will be required to take on more responsibilities giving financial advice because of the Quality of Advice Review.

Early glimpses of research being undertaken by CoreData, in partnership with Investment Magazine, found that funds have become focused on maximising investment returns while keeping costs down, at the expense of member engagement and customer service.